Know the estate. Own the response.
Bring device discovery, service requests and asset history into one operational view. Lucendus helps IT teams and managed service providers connect the equipment they support with the people, priorities and costs behind every request.
The tools are there. The shared picture is missing.
Registers that need reconciling
Discovery tools, service desks and finance records can describe the same device differently. Reconciling ownership, location and lifecycle details takes time away from managing the estate.
Handoffs without context
An after-hours alert is harder to resolve when the engineer has to track down the affected site, warranty and service history before work can begin.
Reporting assembled by hand
Backlog, service performance and refresh forecasts often live in separate reports. That makes it harder to explain priorities and costs to customers or budget owners.
Connect the asset to the service you deliver.
Give engineers, service managers and finance a common reference point for the estate, from discovery through support and replacement.
A registry informed by discovery
Bring hardware, software and device-state information from Lansweeper and Microsoft Intune into asset records with location, ownership and lifecycle history. Keep the discovery tools you use while giving the wider team a shared operational register.
Requests with the asset attached
Bring requests from email, a portal, SMS, voice and sensor alarms into a common queue. Link the ticket to the device and site so the next person handling it can see relevant history and warranty details.
Clear ownership after hours
Use on-call rosters and escalation rules to route incidents to the responsible engineer. Track response against service commitments and retain the record of how the issue was handled.
Evidence for service and investment decisions
Review SLA attainment, backlog, refresh forecasts and cost-to-serve by site. Use the same operational records to discuss service improvements with customers and plan replacement budgets internally.
An edge switch fails after hours.
A monitoring alert becomes a ticket against the switch and its site, giving the on-call engineer a starting point for the response.
The engineer can review the asset history and warranty information, record the work and escalate according to the site's service commitments. The response stays connected to the equipment instead of being scattered across messages.
At the next service review, the manager can examine the incident alongside response performance and other work at that site. The same record supports a conversation about recurring faults or a planned refresh.
Build around your existing discovery and identity systems.
Plan the connections you need across Lansweeper, Microsoft Intune, Entra ID, Teams and 365mesh sensors. Use the REST API for other operational systems. During discovery, agree which system owns each field and how asset and site identifiers will be matched.
Start with a workflow your team knows.
Choose a service boundary
Start with one customer, site or device group and a defined support workflow. Agree the response commitments and reporting you want to review.
Connect the records and the response
Map discovery data into the registry, link tickets to assets and configure ownership, on-call coverage and escalation.
Review before expanding
Use the initial service records to assess response performance and data quality, then extend the model to more sites or customers.
See your IT estate in context.
Bring a sample asset register and a typical support workflow. We can walk through how Lucendus connects discovery, response and service reporting.