Keep essential equipment and service records in view.
Bring beds, lifters, nurse-call systems, building services and IT into a connected maintenance record. Lucendus helps aged care operators coordinate service work, respond to faults and organise supporting evidence across their homes.
Every home needs a clear service picture.
Service obligations in separate registers
Equipment, facilities and IT can have different schedules and owners. It takes extra effort to see what is due or overdue across a home or group.
Fault reports without a clear handoff
Staff need a straightforward way to report a fault and reach the responsible team, especially when the usual maintenance contact is off duty.
Evidence scattered across contractors
Service histories, test records and certificates are harder to assemble for review when each supplier or site keeps a separate set of files.
Connect the equipment, the response and the evidence.
Give maintenance teams, home managers and group operations a shared view of work and records, organised around the assets at each location.
An equipment history for each home
Keep service histories, calibration records and test certificates against the relevant asset. Assemble evidence by home to support accreditation preparation and internal reviews.
One view of preventive work
Coordinate schedules for clinical equipment, building services and IT. Review overdue work by site and risk so maintenance teams can see where attention is needed.
Fault reporting close to the asset
Let staff report equipment faults using QR codes, SMS or phone. Link the resulting ticket to the asset and track the response so the maintenance team receives useful context.
Defined after-hours responsibility
Use on-call ownership and escalation alongside contractor induction and attendance records. Keep the handoff and work history visible when a fault needs attention outside normal hours.
A lifter fault is reported during a shift.
A staff member uses the asset's QR code to report the fault, linking the request to the right equipment and home.
The maintenance team reviews the asset's service history and routes the work to the responsible person or contractor. Response details, attendance and subsequent service records stay attached to the equipment.
When the home prepares for a maintenance review, the manager can bring together the fault history, completed work and supporting certificates.
Connect the systems that support each home.
Scope Microsoft Intune and Lansweeper for IT assets, nurse-call or building-management feeds, 365mesh sensors and Xero. Use the REST API for other systems. Agree the available interfaces, asset mapping and alert-routing rules with your technical and facilities teams.
Start with a workflow your team knows.
Start with one home or asset group
Choose equipment with a clear service schedule and identify the records your maintenance and management teams need to review.
Set up reporting and ownership
Bring together asset histories, schedules and certificates. Define fault intake, contractor responsibilities and after-hours routing.
Review with the people using it
Check the reporting workflow and evidence records with staff and maintenance teams before extending the approach across more homes.
Make the maintenance picture easier to follow.
Bring a sample equipment register and a servicing or fault-reporting workflow. We can explore how Lucendus could support your homes.